Legal Disclaimer

Best Life Counselling respects your privacy and is committed to protecting it through this Privacy Policy.  This privacy policy discloses the privacy practices for www.bestlifecounselling.ca.  This privacy notice applies solely to information collected by this website.  We are the sole owners of the information collected on this site.

 

Our privacy commitment is based on the ten principles contained in the Personal Information Protection and Electronic Documents Act (Canada) (“PIPEDA”).

 

This Privacy Policy governs your access to and use of Best Life Counselling, including any content, functionality and services offered on or through Best Life Counselling, (the “Website”). This policy applies to Personal Information we collect on the Website and in email, text, forms or other electronic messages between you and the Website. (Please note:  No forms and/or sharing of personal information is encouraged, requested, used or shared in any way via email).

 

Please read the Privacy Policy carefully before you start to use the Website. By using the Website, you accept and agree to be bound and abide by the Privacy Policy. If you do not want to agree to the Privacy Policy, you must not access or use the Website.

 

Personal Information

 

Personal Information under PIPEDA is any information about an identifiable individual, but does not include the name, title, business address or telephone number of an employee of an organization.

 

Why do we collect Personal Information?

 

We only have access to and collect Personal Information that you have voluntarily provided to us via email or other direct contact from you.  We do not and will not sell or rent this information to anyone.

 

Best Life Counselling uses and collects your information in order to respond to you, regarding the reason/s you contacted us.  We do not and will not sell/rent your information to any third party outside our practice/business.
 

How do we collect personal information?

 

We collect personal information only by lawful and fair means, and only collect personal information that is reasonably necessary for the legitimate purposes identified and for which consent has been obtained.

 

Information We Collect Through Automatic Tracking Technology

 

As you navigate through our Website, we may use automatic data collection technologies including Google Analytics to collect certain information about your equipment, browsing actions, and patterns. This will generally include information about your location, your traffic pattern through our Website, and any communications between your computer and our Website.  Among other things, we will collect data about the type of computer you use, your Internet connection, your IP address, your operating system, and your browser type.

 

The information we collect automatically is used for statistical data and will not include personal information. We use this data to improve our Website and our service offerings. To the extent that you voluntarily provide personal information to us, our systems will associate the automatically collected information with your personal information.

 

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Use of Cookies And Pixels

 

Similar to other commercial websites, our Website utilizes a standard technology called “cookies” and server logs to collect information about how our site is used. Information gathered through cookies and server logs may include the date and time of visits, the pages viewed, time spent at our site, and websites visited just before and just after our own, as well as your IP address.

 

The Company reserves the right to use technological equivalents of cookies, including social media pixels. These pixels allow social media sites to track visitors to outside websites so as to tailor advertising messages users see while visiting that social media website. The Company reserves the right to use these pixels in compliance with the policies of the various social media sites.​

 

Third Party Use Of Cookies

 

Some content or applications, including advertisements, on the Website are served by third-parties, including advertisers, ad networks and servers, content providers, and application providers. These third parties may use cookies alone or in conjunction with web beacons or other tracking technologies to collect information about you when you use our website. The information they collect may be associated with your personal information or they may collect information, including personal information, about your online activities over time and across different websites and other online services. They may use this information to provide you with interest-based (behavioral) advertising or other targeted content.

 

Email Information

 

If you choose to correspond with us through email, we may retain the content of your email messages together with your email address and our responses. We provide the same protections for these electronic communications that we employ in the maintenance of information received online, mail, and telephone. This also applies when you register for our website, sign up through any of our forms using your email address. For further information see the email policies below.

 

 

Email Policies

 

We are committed to keeping your e-mail address confidential. We do not sell, rent, or lease our subscription lists to third parties, and will not disclose your email address to any third parties except as required by law. 

 

All e-mails sent by us will be in compliance with the Canadian Anti-Spam Legislation (“CASL”), including clearly stating who the e-mail is from and provide clear information on how to contact the sender. In addition, all e-mail messages will also contain concise information on how to remove yourself from our mailing list so that you receive no further e-mail communication from us.  (FUTURE USE ONLY AS THERE ARE CURRENTLY NO NEWSLETTERS AND/OR PROMOTIONAL MATERIALS FORTH COMING). Users who no longer wish to receive our newsletter or promotional materials may opt-out of receiving these communications by clicking on the unsubscribe link in the e-mail.

 

 

How do we use your information?

 

We use personal information for purposes of presenting our Website and its contents to you, providing you with information, providing you with offers for products and services, providing you with information about your subscriptions and products, carrying out any contract between you and the Company, administering our business activities, providing customer service, and making available other services to our client and prospective clients who’ve expressed interest and inquiry.

 

You may opt out of any future contacts from us at any time.  You can contact  us via email address and/or the phone number given on our website to:

 

(see what data we have collected about you, if any; change/update any date we have about you; request deleting any data we have about you and express any concern/s you have about our use of your date.”

 

Disclosure of Information

 

As a general rule, we do not sell, rent, lease or otherwise transfer any information collected either automatically or through your voluntary action.

 

 

We may disclose your personal information to a third party, including a lawyer or collection agency, when necessary to enforce our terms of service or any other agreement between you and the Company.

 

 

We may disclose information when legally compelled to do so when we, in good faith, believe that the law requires it, or for the protection of our legal rights, or when compelled by a court or other governmental entity to do so.

 

Security Measures

 

We use appropriate security measures to protect against loss, theft, unauthorized access, disclosure, use or modification of personal information. Such measures will vary depending on the sensitivity, amount, format, nature and storage of the personal information and will involve, as applicable, physical, organizational and electronic security measures, including premises security, restricted file access, technological safeguards including security software and firewalls to prevent unauthorized computer access, and password and security policies.  In communicating with us, you should be aware that e-mail is not a fully secure medium.

 

Updating Information and Correcting Errors

 

Since we use your personal information to provide  services to you, it is important that the information be accurate and up-to-date.  If any of your information changes, is inaccurate or incomplete, please inform us so that we can make any necessary changes.

 

Access to Personal Information

 

We will respond promptly to any request for access to your personal information and will advise you of the cost, if any, prior to the retrieval of such records or information. We will not respond to requests for access to personal information that are frivolous, vexatious or repetitious.  In certain circumstances, we may be unable to provide access to some or all of the personal information that we hold about you.

 

 

Privacy Policy Changes

 

We may change our Privacy Policy from time to time without notice.  Please check our Website for the most up-to-date version of the policy.

 

Questions, concerns or requests for access

 

If you have any questions or concerns regarding my Privacy Policy, please contact me  as follows:

 

Kiran Randhawa (403) 851-1717  email: kiran@bestlifecounselling.ca

 

June 2023